Warranty Policy


Thank you for choosing our products. This Warranty Policy explains what is covered, what is not covered, and how to claim warranty service.

1. Warranty Coverage

We provide a 1 year warranty from the date of purchase on all eligible products.

During the warranty period, we will repair or replace the product (or parts of the product) if it develops a manufacturing defect under normal, intended use.

The warranty covers:

  • Manufacturing defects

  • Electrical or mechanical failures

  • Functional issues not caused by the user

  • Replacement of defective parts

2. What the Warranty Does NOT Cover

This warranty does not apply to:

  • Damage caused by misuse, accident, or unauthorized repairs

  • Physical damage, breakage, or scratches

  • Damage due to water, fire, or other external factors

  • Wear and tear from normal usage

  • Consumable parts such as batteries, cables, filters, etc.

  • Software issues or viruses

  • Products without a valid invoice or proof of purchase

  • Damage caused during shipping (covered under Shipping Policy, if applicable)

3. Warranty Claim Process

To claim warranty service, please contact us at:
Email: Care@nowpureit.com
Phone: +91 9560607323

Provide the following details:

  • Name and contact information

  • Order number / invoice

  • Description of the defect

  • Photos/videos showing the issue

Steps After Claim Submission:

  1. Your claim will be reviewed within 7 business days

  2. If approved, we will request the product to be shipped/returned to our service center

  3. After inspection, we will:

    • Repair the product, OR

    • Replace the product, OR

    • Offer an equivalent product if the model is unavailable

4. Repair & Replacement Terms

  • Repair or replacement is provided free of cost during the warranty period

  • Replacement units may be new or refurbished

  • Warranty does not extend or reset after repair/replacement

  • Turnaround time may vary depending on spare parts availability

5. Customer Responsibilities

  • Provide proof of purchase (invoice/order receipt)

  • Ship the product safely to the service center (if required)

  • Ensure the product is used as per instructions/manual

6. Shipping for Warranty Claims

a. Customer-Paid Shipping

The customer may bear the shipping cost for sending the product to our service center.

b. Company-Paid Shipping

We will bear the cost of shipping back the repaired/replaced product to the customer.

7. Voiding the Warranty

Warranty will be void if:

  • Product serial number or warranty seal is tampered with

  • Repairs are performed by unauthorized technicians

  • Product is modified or altered

  • Use of harmful accessories or improper power sources

8. Limitation of Liability

We are not responsible for:

  • Loss of data

  • Indirect, incidental, or consequential damages

  • Loss of business or profits

Our liability is limited to the repair or replacement of the product under this warranty policy.

9. Policy Updates

We may update this Warranty Policy from time to time.
Changes will apply immediately upon posting to this page.

10. Contact Us

For warranty claims or queries, contact:

Email: care@nowpureit.com

Phone: +91 9560607323

Address: Plot No.14 Chauhan Patti Delhi – 110094  INDIA